Some ISP's prevent their
users from accessing "outside" SMTP servers using conventional e-mail
programs like Outlook, Outlook Express, Eudora, Netscape. The error
message will look like:
"Unable to connect to the server. (Account:'account', SMTP Server:
'mail.YOUR_DOMAIN.com', Error Number: '0x800ccc0e')."
To verify that your ISP closed SMTP connections (port 25) you
need to "telnet" to SMTP server from the Command prompt (DOS prompt):
telnet mail.YOUR_DOMAIN.com 25
You will either receive SMTP server prompt, or "connection refused"
message, or timeout.
In the case you receive "connection refused" message or timeout,
you need to contact your ISP with the request to open port 25
in their firewall or proxy. Or, try using their SMTP server for
your outbound mail connection.
In the case you receive SMTP server prompt, the problem is most
likely in the e-mail program configuration. In this case you need
to send us the exact error message. It will also be helpful if
you make a screenshot of the problem and attach it to your message.
UCVHost knows of the following service providers who block
outbound connections and require your use of their outbound SMTP
server:
- Sympatico (Canada)
- Mindspring (Earthlink)
- MSN Internet Access
If you wish to include your provider in this list, please support
deptt. and mention this article number.